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COVID-19 RESPONSE:

While our goal is to always strive for superior customer service, COVID-19 has caused delays in our order processing. 

If your order is delayed, please feel free to reach out to our customer service team for an update.  You can use our Contact Us page to send a message.

 

1. How long will it take to receive my order?

  • Standard delivery is 5-7 days via ground shipping.
  • Shipping options for 3-5 business days, 2-3 business days, and 1-2 business days are available.
  • Shipping is free for single orders greater than $100.00 (excludes Alaska and Hawaii).
  • MDS offers next day and 2nd day shipping to any U.S. destination for additional shipping fees. MDS uses FedEx Ground for cartons/items weighing 100 lbs. or less. Other shipping methods are available but may require additional fees. Pick-up at warehouse is also available. The Mobile Distributor Supply warehouse is located in Memphis, TN.
  • Tracking information will be sent to you via email after your order has shipped.

 

2. How can I check the status of my order?

Use the Order Status section of our site.

  • Click the Order Status link in the footer on any web page.
  • Enter your order number and email address.
  • Click submit.

 

3. How do I calculate my shipping charges?

  • We have a shipping calculator tool available during checkout.
  • Shipping is free for most items on single orders greater than $100.00 (excludes Alaska and Hawaii).
  • Non-standard / oversized items are excluded from free shipping. May include but not limited to items that ship LTL.

 

4. How will my product be shipped?

  • Mobile Distributor Supply reserves the right to determine shipping methods on all single orders over $100.00. Shipping method will be determined via lowest shipping cost. Special shipping requests will be subject to additional shipping fees. Freight pre-paid terms do not apply to special orders and direct shipping orders.
  • Orders over $200.00 will require a direct signature upon delivery.
  • Certain freight intensive items are FOB shipping point (some air compressors, bead blasting cabinets, valve machines, etc.) Certain additional fees for truck shipments are not covered under the pre-paid terms (lift-gate, residential delivery, non-network carriers, etc.) These fees will either be invoiced at time of order or after delivery.
  • MDS offers next day and 2nd day shipping to any U.S. destination for additional shipping fees. MDS uses FedEx Ground for cartons/items weighing 100 lbs. or less. Other shipping methods are available but may require additional fees. Pick-up at warehouse is also available. The Mobile Distributor Supply warehouse is located in Memphis, TN.
  • The following items are excluded from free shipping: 24615, 24581, 24587, 24590, 24613, 24617, 24620, 24626.
  • Non-standard / oversized items are excluded from free shipping.
  • Shipping and handling rates are subject to change without notice.

 

5. Do you ship outside the United States?

Yes, MDS ships to Canada and other select countries. Please call 1-855-637-8665 for rates. 

 

6. What shipping carriers do you offer?

  • MDS uses FedEx and UPS for cartons/items weighing 100 lbs. or less. Other shipping methods are available but may require additional fees. Pick-up at warehouse is also available. The Mobile Distributor Supply warehouse is located in Memphis, TN.
  • Freight shipments are determined at the time of purchase.

 

7. Am I responsible for unloading merchandise shipped by truck freight?

Yes, while MDS provides free door-to-door shipping on all equipment over $100, offloading is the customer’s responsibility. In some cases this requires the use of a fork lift or loading dock when available. If these are not an option, a lift gate service can be added for an additional fee. Delivery of freight items will require that a delivery appointment will be made with the freight company. The freight company will contact the customer at the telephone number that is provided on the order. Once the delivery appointment has been established and in the case that an appointment is missed, MDS will not reimburse nor compensate for forklift rental fees. Each freight delivery is unique and is affected by many variables, including weather, which may cause a delivery appointment to be rescheduled. The carrier will call and schedule the delivery when you'll have unloading help on hand. 

 

8. What if my shipment is damaged or lost?

  • In order to hold the freight companies accountable, you should always inspect packages for damage and/or loss before signing the delivery document. Whether the shipment is received by you, a colleague, a family member, or a customer, it should be inspected. This includes inspecting for concealed damage.
  • Please be aware that freight delivery shipments often encounter damage due to rough handling. Damaged shipments must be refused or notated on the delivery document.
  • MDS's responsibility for delivery ceases upon acceptance of a shipment by a transportation company as evidenced by a receipt from a common carrier, the purchase, and sale of products being completed at the point of shipment.

 

9. How do I make a freight claim?

  • Freight claims for lost or damaged freight must be filed with the carrier and clearly noted on Bills of Lading when receiving shipments. This protects you and your investments. MDS is not responsible for damaged or lost product.
  • Please notify customer service immediately if you have a damaged or lost claim with your carrier so that we may assist you with your claim.
  • Note: If the receiver of the shipment has a waiver with the LTL carrier for No Signature Required, the authorization alleviates both MDS and the carrier from responsibility for damage/loss claims.