We will ship standard packages to the continental United States, including Alaska and Hawaii as well as Puerto Rico.

Items over 100 pounds must ship via LTL freight. If shipping LTL, we will only ship to the contiguous (lower 48) United States.

Standard packages are shipped via FedEx. We offer regular ground for free if your order is over $100. Two to three day and standard overnight shipping are available at purchase for additional fees.

Packages that weigh over 100 pounds ship LTL freight. We charge a flat rate of $150 for LTL freight shipping.

If you order before 5 pm CST, your order should ship the same day.

If you order after 5 pm CST, your order should ship next business day.

Use the Order Status section of our site to view the tracking status of your order. You may also track your order on-line via your FedEx tracking number. Your tracking number will be sent to you via email once your order has shipped.

Estimated delivery date and time are determined by the shipping method your selected and your location.

Items weighing over 100 pounds will ship LTL freight. The freight company will call you 24 hours prior to delivery. It is important to take or return their calls to schedule delivery. We charge a flat rate of $150 for LTL freight, however limited access, residential, carrier surcharge, redelivery and storage fees are not included in the initial freight prepaid, and you may incur additional charges for those services.

Do not sign for delivery until you have inspected the freight and confirmed your order is correct. If the product is damaged or your order appears incorrect, refuse the shipment and note the damage or problem on the bill of lading.

NOTE: Accepting and signing for a damaged or short shipment without notation releases the carrier from any claim or responsibility. Contact MDS immediately with questions or problems with delivery.

Yes, while MDS provides free door-to-door shipping on all equipment over $100, offloading is the customer’s responsibility. In some cases this requires the use of a fork lift or loading dock when available. If these are not an option, a lift gate service can be added for an additional fee. Delivery of freight items will require that a delivery appointment will be made with the freight company. The freight company will contact the customer at the telephone number that is provided on the order. Once the delivery appointment has been established and in the case that an appointment is missed, MDS will not reimburse nor compensate for forklift rental fees. Each freight delivery is unique and is affected by many variables, including weather, which may cause a delivery appointment to be rescheduled. The carrier will call and schedule the delivery when you'll have unloading help on hand. 

In order to hold the freight companies accountable, you should always inspect packages for damage and/or loss before signing the delivery document. Whether the shipment is received by you, a colleague, a family member, or a customer, it should be inspected. This includes inspecting for concealed damage.

Please be aware that freight delivery shipments often encounter damage due to rough handling. Damaged shipments must be refused or notated on the delivery document.

MDS's responsibility for delivery ceases upon acceptance of a shipment by a transportation company as evidenced by a receipt from a common carrier, the purchase, and sale of products being completed at the point of shipment.

Freight claims for lost or damaged freight must be filed with the carrier and clearly noted on Bills of Lading when receiving shipments. This protects you and your investments. MDS is not responsible for damaged or lost product.

Please notify customer service immediately if you have a damaged or lost claim with your carrier so that we may assist you with your claim.

Note: If the receiver of the shipment has a waiver with the LTL carrier for No Signature Required, the authorization alleviates both MDS and the carrier from responsibility for damage/loss claims.